This Privacy Policy explains how Rubbish Clearance Haringey collects, uses, stores and protects personal data relating to our rubbish removal and associated services. It applies to all Rubbish Clearance Haringey customers located within the Haringey area, including individuals, households, landlords, letting agents and business clients.
Rubbish Clearance Haringey is a local rubbish removal service operating within the Haringey area. In relation to the personal data we collect and process, we act as the data controller. This means we decide how and why your personal data is used when you engage our services.
We collect and process different categories of personal data depending on the nature of your interaction with us. This may include:
Identification and contact details such as your name, address, email address, telephone number and, where relevant, company or landlord details.
Service and booking information such as service address, access instructions, preferred dates and times, details of the type and volume of waste to be collected, photographs you choose to send us to obtain a quotation and records of the services provided.
Communication records including emails, text messages, phone call notes, contact form submissions and any feedback or complaints you send to us.
Payment details such as transaction amounts, payment method, invoice details and payment status. Card information may be processed by our payment processor and is not retained by us beyond what is necessary for accounting records.
Technical data where applicable, such as your IP address and basic device information collected when you browse our website for security, analytics and website performance purposes.
We collect personal data directly from you when you contact us by phone, email, text message, online form or social media, when you request a quotation, when you book a service or when you provide feedback or submit a complaint.
We may also receive personal data indirectly where a third party books our services on your behalf, for example a landlord, letting agent, contractor or family member providing your contact and address details so that we can complete a rubbish clearance at your property.
We process your personal data under the lawful bases defined in the UK General Data Protection Regulation and related legislation. The main lawful bases we rely on are:
Contract: We need to process your personal data to provide quotations, confirm bookings, perform rubbish clearance services and manage invoices and payments as part of our contract with you or to take steps at your request before entering into a contract.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights. This includes improving our services, managing our operations, keeping appropriate business records, preventing fraud and ensuring the security of our staff and customers.
Legal obligation: We may process your personal data to comply with legal and regulatory requirements, such as tax, accounting and waste disposal regulations, and to respond to lawful requests from authorities.
Consent: In some cases we may rely on your explicit consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details we provide in this policy.
We use your personal data only for specified, explicit and legitimate purposes. These include:
Providing quotations, confirming availability and scheduling rubbish clearance services at your property.
Communicating with you before, during and after the service, including confirmation messages, updates, queries and customer service responses.
Processing payments, issuing invoices and maintaining accounting and tax records.
Managing customer relationships, including recording your service history, handling complaints and resolving disputes.
Improving our services, operations and customer experience, including internal analysis of how our services are used.
Complying with legal, regulatory and insurance obligations and cooperating with relevant authorities when required by law.
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this policy. These third parties act as data processors or independent controllers, depending on the circumstances.
Third party processors that may have access to your data include:
Payment processing providers who handle card and electronic transactions on our behalf.
IT and hosting providers who supply and support our booking, email, communication and data storage systems.
Professional advisers such as accountants, bookkeepers, legal advisers and insurers who assist us in meeting our business and legal obligations.
Where third parties act as processors, they are required to process your data only in accordance with our instructions, to keep it secure and to comply with applicable data protection laws. We only share the minimum amount of personal data necessary for the relevant purpose.
We may also share personal data with law enforcement, regulatory bodies or public authorities where we are legally obliged to do so or where this is necessary to protect our rights, property, staff or customers.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, service and billing records relating to rubbish clearances are kept for at least the period required by applicable tax and accounting laws. Communication records and booking information may be kept for an appropriate period to enable us to respond to queries, handle complaints, manage potential legal claims and improve our services.
Where personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include restricting access to personal data to staff and processors who need it for their role, using secure systems for storage and communication where appropriate and regularly reviewing our data handling practices.
While we make reasonable efforts to safeguard your information, no method of transmission or storage can be guaranteed as completely secure. You should take care when sharing personal data with us and contact us if you suspect any misuse of your data in connection with our services.
As a customer of Rubbish Clearance Haringey in the Haringey area, you have rights in relation to your personal data under data protection law. These rights include:
Right of access: You can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with information on how it is processed.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims.
Right to data portability: Where our processing is based on your consent or on a contract and is carried out by automated means, you can request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we process your personal data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your data protection rights or if you have questions or concerns about how Rubbish Clearance Haringey handles your personal data, you can contact us using the contact details published on our website or service communications. We aim to respond to all valid requests within the timeframes set by data protection law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection legislation. We encourage you to contact us first so we can try to resolve your concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Where appropriate, we will notify you of significant changes. The most recent version of this policy will always apply to the personal data we hold about you as a Rubbish Clearance Haringey customer in the Haringey area.
Privacy Policy for Rubbish Clearance Haringey explaining how personal data is collected, used, stored and protected for rubbish removal customers across Haringey under GDPR.
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