These Terms and Conditions set out the basis on which Rubbish Clearance Haringey provides rubbish removal and waste collection services. By making a booking, confirming a quotation, or allowing our team to begin work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company" means Rubbish Clearance Haringey, the provider of the waste removal and clearance services.
1.2 "Customer" means any individual, business, landlord, tenant, managing agent, or organisation that requests or uses the services of the Company.
1.3 "Services" means any rubbish clearance, waste collection, waste removal, recycling, loading, transport, or disposal services carried out by the Company.
1.4 "Site" means the location where the Services are to be carried out, including any access routes, buildings, gardens, driveways, and surrounding areas.
1.5 "Waste" means any items, materials, or substances presented by the Customer for removal, including household rubbish, commercial waste, garden waste, bulky items, and general refuse, but excluding any prohibited or hazardous materials as described in these Terms.
2.1 The Company provides waste collection and rubbish clearance services including, but not limited to, household clearances, office clearances, garden waste removal, bulky waste removal and general waste disposal.
2.2 The Company reserves the right to refuse to collect any items that are unsafe to handle, prohibited by law, inadequately described at the time of booking, or require specialist handling or licensing that the Company does not hold.
2.3 The Company will carry out the Services with reasonable care and skill and in accordance with applicable waste management regulations in the United Kingdom.
3.1 Bookings can be made by telephone, email, or other communication methods made available by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information about the type, volume, and approximate weight of the waste, as well as access conditions at the Site. This information will be used to provide an estimate of the cost and to allocate appropriate resources.
3.3 Any estimated price given at the time of booking is based on the information supplied by the Customer and is subject to confirmation on arrival at the Site. If the actual volume, weight, access, or nature of the waste differs materially from that described, the Company may adjust the price accordingly.
3.4 The booking is considered confirmed once the Customer accepts the quotation and the Company issues a confirmation by verbal agreement, written communication, or any other method used by the Company to confirm bookings.
3.5 The Customer must ensure that someone with authority to approve additional charges or variations to the Service is present at the Site at the scheduled time of the clearance.
4.1 The Customer is responsible for providing the Company with safe and reasonable access to the Site, including any necessary instructions on parking, entry codes, or access restrictions.
4.2 The Customer must ensure that the waste is readily accessible and clearly identified to avoid any misunderstanding about what should be removed. Where waste is scattered, mixed with items not intended for removal, or stored in difficult-to-reach areas, additional time and charges may apply.
4.3 If the Company is unable to access the Site or carry out the Services due to blocked access, absence of the Customer or their representative, or other reasons beyond the Company’s control, a call-out or wasted journey charge may apply.
5.1 Prices are generally based on the volume and type of waste, labour involved, and any additional factors such as access difficulties, loading time, or special handling requirements.
5.2 All prices will be communicated to the Customer in advance of work commencing. If, upon inspection, the actual waste differs from that described at the time of booking, the Company will inform the Customer of any price adjustment before proceeding.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require payment in full, or a deposit, before commencing work for certain bookings, including larger clearances or commercial projects.
5.4 The Company accepts payment by cash, bank transfer, or other methods as made available by the Company. The Customer is responsible for ensuring that any payments made by bank transfer are clearly referenced and received by the Company.
5.5 In the case of account Customers or agreed invoicing arrangements, payment terms will be set out on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate, as well as reasonable administrative costs incurred in recovering overdue payments.
6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice by telephone or email.
6.2 If the Customer cancels less than 24 hours before the scheduled arrival time, the Company reserves the right to charge a cancellation fee to cover administrative and scheduling costs.
6.3 If the Customer is not present at the Site at the agreed time, or if access is not available, the Company may treat the booking as cancelled and charge a wasted journey fee.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to adverse weather, vehicle breakdown, staff illness, road closures, or compliance with legal or safety requirements. The Company will notify the Customer as soon as reasonably practical and will offer an alternative appointment where possible. The Company shall not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7.1 The Customer warrants that they either own the waste to be removed or have full authority from the owner to arrange for its removal and disposal.
7.2 The Customer must disclose any information that may reasonably affect the safe collection, loading, or transport of the waste, including the presence of heavy items, sharp objects, or materials that may be hazardous.
7.3 The Customer shall not request the Company to remove any items or materials that are prohibited, hazardous, or require special licences or facilities that the Company does not possess.
7.4 The Customer must ensure that the Site is safe and that any known risks are communicated to the Company’s staff on arrival.
8.1 The Company handles most types of non-hazardous household, commercial, and garden waste, subject to these Terms and to any applicable regulations.
8.2 The Company does not ordinarily accept hazardous waste, including but not limited to asbestos, certain chemicals, solvents, medical waste, gas bottles, explosives, or any other substance classified as hazardous under applicable legislation, unless specifically agreed in advance in writing.
8.3 If, after collection, it is discovered that the waste includes prohibited or hazardous materials that were not disclosed at the time of booking, the Customer shall be responsible for all additional costs, penalties, or charges incurred by the Company in handling, storing, transporting, or disposing of such materials in accordance with the law.
9.1 The Company will transport and dispose of waste in accordance with relevant waste management and environmental legislation in the United Kingdom.
9.2 The Company will endeavour to recycle or recover materials wherever reasonably practical and environmentally appropriate, but no guarantee is given that any particular item will be recycled.
9.3 Where required, the Company will produce appropriate documentation relating to the transfer of waste. The Customer agrees to provide any information reasonably necessary to complete such documentation accurately.
9.4 The Customer retains a duty of care in respect of their waste until it is properly transferred to an authorised person or facility. By using the Company’s Services, the Customer is taking reasonable steps to comply with this duty of care.
10.1 The Company will take reasonable care to avoid damage to property while carrying out the Services. However, the Customer must notify the Company of any fragile surfaces, vulnerable fixtures, or other property that may require special protection.
10.2 The Company shall not be liable for any pre-existing damage, structural defect, or weakness at the Site, nor for fair wear and tear arising from the proper performance of the Services.
10.3 Where the Services include the removal of items from within buildings or confined spaces, the Customer is responsible for ensuring that passageways, staircases, and access routes are clear and suitable. The Company shall not be liable for minor marks, scuffs, or scratches to walls, floors, or surfaces arising from the careful movement of bulky items through restricted spaces.
10.4 Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded.
10.5 Subject to clause 10.4, the Company’s total liability to the Customer in respect of any claim arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Customer for the specific Service giving rise to the claim.
10.6 The Company shall not be liable for any consequential, indirect, or purely economic loss, including loss of profit, loss of business, or loss of data, arising from the provision or non-provision of the Services.
11.1 The Company will use reasonable endeavours to attend the Site at the agreed time, but arrival times are approximate and may be affected by traffic conditions, previous jobs, or other circumstances beyond the Company’s control.
11.2 The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, strikes, accidents, or acts of government.
12.1 Once the Customer authorises removal of specific items or waste, and the Company has loaded them onto its vehicle, title in those items passes to the Company and the Customer shall have no further claim to them.
12.2 The Customer is responsible for ensuring that no items of value or personal importance are included in the waste presented for removal. The Company will not be liable for any loss of items that the Customer did not intend to dispose of if those items were indistinguishable from the waste authorised for removal.
13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.
13.2 Any complaints should be made in writing where possible, setting out the nature of the complaint, the date of the Service, and any supporting information.
13.3 The Company will review and respond to complaints within a reasonable timeframe. The Company may propose remedies such as a partial refund, a repeat visit, or other proportionate resolution, at its discretion and subject to the circumstances.
14.1 The Company may collect and process personal information about Customers for the purposes of administering bookings, providing Services, issuing invoices, and complying with legal obligations.
14.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or where the Customer has given consent.
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to future bookings from the date of publication or notification.
15.2 The Terms and Conditions in force at the time of booking will apply to that particular Service, unless a change is required by law or regulation.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services.
18.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not expressly set out in these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Haringey, covering bookings, payments, cancellations, liability, waste regulations and governing law for our waste removal services.
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